Shipping policy

SHIPPING POLICY

Muse Mane | Luxury Hair Extensions

Last Updated: October 13, 2026

SECTION 1 — OVERVIEW

At Muse Mane, we are committed to providing a reliable and convenient shopping experience from the moment you place your order until your hair arrives.

This Shipping Policy outlines our order processing procedures, available shipping methods, estimated delivery times, shipping charges, and important delivery information.

By placing an order through musemane.store, you acknowledge that you have reviewed this Shipping Policy.

SECTION 2 — SHIPPING LOCATIONS

Muse Mane currently offers shipping to eligible addresses within the United States.

At this time, international shipping is not available.

We reserve the right to modify our shipping destinations as our business expands.

SECTION 3 — ORDER PROCESSING

Orders are fulfilled through our authorized fulfillment partners.

In-stock orders are generally prepared for shipment on the same or following business day. However, processing times are estimates and are not guaranteed.

Business days are Monday through Friday, excluding recognized holidays.

Additional processing time may be required due to:

High order volumes or seasonal demand.
Product availability or supplier delays.
Payment verification.
Incomplete or incorrect shipping information.
Circumstances beyond our reasonable control.

Once your order has been dispatched, you will receive shipping confirmation and tracking information when available.

SECTION 4 — SHIPPING METHODS AND RATES

Muse Mane offers standard shipping to eligible U.S. destinations.

Shipping options and charges are calculated and displayed at checkout based on your order and delivery destination.

Standard Shipping: Available for eligible domestic orders at the rate displayed during checkout.

Complimentary Shipping: Free standard shipping may be offered on qualifying purchases, subject to the promotional requirements and order thresholds displayed at checkout.

Expedited Shipping: Faster delivery options may be available for certain orders and destinations when offered at checkout.

All applicable shipping charges will be presented before your purchase is completed.

SECTION 5 — ESTIMATED DELIVERY TIMES

Delivery times depend on the shipping method selected, carrier operations, and the destination address.

Estimated transit times begin after your order has been processed and transferred to the shipping carrier.

Please note that delivery estimates are not guaranteed arrival dates.

Delays may occur because of weather conditions, carrier disruptions, holidays, regional delivery restrictions, or other unforeseen circumstances.

Muse Mane will make reasonable efforts to assist customers experiencing delivery issues.

SECTION 6 — ORDER CONFIRMATION AND TRACKING

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Once your package has shipped, tracking details will generally be sent when available.

Tracking information may take time to update after a shipping label has been created or the package has been collected by the carrier.

For assistance with tracking, contact musemane2026@gmail.com and include your order number.

SECTION 7 — SHIPPING ADDRESS ACCURACY

Customers are responsible for reviewing their delivery information before completing an order.

Please ensure that your shipping address includes the correct street address, apartment or unit number, city, state, and ZIP code.

If you discover an error after placing your order, contact Muse Mane as soon as possible.

We will attempt to accommodate address corrections when feasible; however, modifications cannot be guaranteed once an order has entered processing or shipment.

SECTION 8 — DELAYED, LOST, OR MISSING PACKAGES

Although we work with fulfillment partners and shipping carriers to provide reliable delivery, occasional delivery disruptions may occur.

If your package is significantly delayed, lost, or marked as delivered but cannot be located, please contact us.

We may request your order number, tracking information, and any relevant delivery details to assist with an investigation.

When appropriate, we will coordinate with the shipping carrier or fulfillment partner to determine the status of the package and available remedies.

Any refunds, replacements, or other remedies will be handled in accordance with applicable law and the circumstances of the order.

SECTION 9 — DAMAGED OR INCORRECT ORDERS

We encourage customers to inspect their packages promptly upon delivery.

If you receive an incorrect, defective, or damaged item, please contact musemane2026@gmail.com as soon as possible.

Include your order number, a description of the issue, and photographs when available.

Our customer support team will review the concern and explain the appropriate next steps.

Muse Mane is committed to resolving legitimate order issues in accordance with our published policies and applicable consumer protection laws.

SECTION 10 — RETURNS AND RETURN SHIPPING

Customers may request a return within 30 days of receiving their order, subject to the eligibility requirements in our Refund Policy.

For approved returns, Muse Mane's currently published Refund Policy provides a complimentary return shipping label.

Customers must contact Muse Mane before returning any products.

Please do not send products to our fulfillment partners or any address without first receiving return authorization and instructions.

Hair extensions that have been installed, worn, washed, cut, colored, or otherwise altered may not qualify for a change-of-mind return, subject to applicable consumer rights.

For complete return eligibility and refund information, please review our Refund Policy.

SECTION 11 — SHIPPING POLICY CHANGES

Muse Mane reserves the right to update this Shipping Policy as necessary to reflect changes in our fulfillment operations, shipping services, or business requirements.

Any updates will be published on our website.

Changes will not retroactively reduce rights that apply to previously accepted orders.

We encourage customers to review this policy before completing a purchase.